In this video, the speaker, Joanne, shares her experiences and thoughts on effective communication. She introduces two key phrases that have heavily influenced her communication style: 'That was not my experience' and 'It depends'. The first phrase empowers the individual to recognize and validate their unique experiences, even in the face of different ones presented by others. The second phrase 'It depends' is a way to slow down, consider multiple possibilities, and formulate a well-rounded response, regardless of immediate pressure to answer. Joanne emphasizes the importance of acknowledging our own knowledge gaps and asking for clarification when needed and she illustrates her points using real-life experiences and anecdotes.
00:00 Introduction to the Art of Speaking
00:32 The Power of Phrases: 'That was not my experience'
00:45 The Impact of Dismissal and Self-Doubt
01:39 The Importance of Validating Personal Experiences
02:34 The Struggle of Expressing Ideas and Opinions
03:18 The Journey to Becoming Part of the Conversation
07:14 The Power of Phrases: 'It depends'
07:26 The Challenge of Professional Exams and Failure
09:58 The Courage to Admit Lack of Understanding
14:27 The Realization: You Don't Have to Know Everything
16:05 The Power of 'It Depends' in Professional Communication
20:05 Conclusion: The Practical Use of Phrases in Communication
General Info:
For full transcript go to
For free and paid resources including the pdf workbook ‘Speaking Made Simple’ go to
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Books also available on Amazon internationally.
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